Last updated: May 24, 2017
Level48 Solutions Inc. (“us”, “we”, or “our”) operates:
(the “Site”) and Divi2go iOS and Android mobile platforms (the “Platforms”) collectively known as the “Application Suite”. Reference to “user”, “you” and “your” refers to individual users and corporate entities using the Application Suite.
A note about Personal Information about Children
We do not intentionally gather Personal Information about individuals who access our Application Suite who are under the age of 13. If we inadvertently hold or have access to Personal Information about anyone under 13, please contact us so we can delete it from our systems.
Types of Personal Information we collect
“Personal Information” means data that allows someone to identify or contact you, including, for example, your name, address, geographic location of your computer or mobile device, telephone number and email address.
Personal Information provided by you
Level48 collects Personal Information from you when you register with and use the Application Suite such as first and last name, email and mailing addresses, telephone number, company name and address, and password. In addition, we will also collect information about your accounts or clients such as first and last name, company name, telephone, contact email address, geographic location, and other additional information in order to provide the Application Suite service. When you provide us with Personal Information about your accounts, clients or contacts, we will only use this information for the specific reason for which it is provided.
If you believe that one of your contacts has provided us with your Personal Information and you would like to request that it be removed from our database, please contact us at:
- (250) 483-4461 (Canada) or
- (702) 944-9616 (United States)
We, or our third-party credit card or payment processor on our behalf, will collect Personal Information including your credit card number or account information when you register for a paid account. We also retain information on your behalf, such as the Personal Information described above and any correspondence. If you provide us feedback or contact us via email, we will collect your name and email address, IP address, as well as any other content included in the email, in order to communicate with you such as send you a reply. We also collect Personal Information at other instances of the Application user experience where we state that Personal Information is being collected.
Personal Information Collected by Third Parties
We may receive Personal Information about you from companies that market and distribute the Application Suite or companies that provide services (such as payment processing services) in connection with the Application Suite (collectively, “Partner Companies”). Our Partner Companies may supply us with Personal Information, such as your name, email and mailing address information or your login credentials for such Partner Company’s website or service, in order to help us establish the account or fulfill orders. We may add this information to the information we have Application Suite. If you provide us Personal Information about others, or if others give us your information, we will only use that information for the specific reason for which it was provided to us.
Personal Information Collected via Technology
When accessing the Site, we will collect Personal Information such as browser type, your approximate geographic location of your mobile device or computer (from your Internet Protocol (IP) address), Internet Protocol (IP) address and/or a date/time stamp for your visit. We may also use Identifiers (as defined below) and navigational data like Uniform Resource Locators (URL) to gather information regarding the date and time of your visit and/or access and your activity on the Site and the Application. Like most Internet services, we automatically gather this Personal Information and store it in log files each time you visit the Site, use the Application or access your account on our network.
When you interact with the Site, we try to make that experience simple and useful. We use industry standard identifiers, such as cookies or other similar technologies. We also use secure identifiers (tokens) on the mobile devices to perform a similar role. Cookies are small pieces of information which are issued to your computer or mobile device browsers when you visit a website from your desktop or mobile device. The cookies store and sometimes track information about your use of the Site. The cookies we use last only for the duration of your web session and expire when you close your browser or exit the Application. We refer to cookies and the mobile device equivalents as “Identifiers”.
We use Identifiers to:
- Maintain secure authorization for you within the Application Suite; and
- Collect statistical information about how you use the Application Suite so that we can improve the Application Suite and learn which parts and which functions of the Application Suite are most utilized by users.
Some of the Identifiers used by the Application Suite are set or accessed (as appropriate) by us, and some by third parties who are hosting our services on our behalf.
Most web and mobile device browsers automatically accept cookies but, if you prefer, you can change your browser to prevent that or to notify you each time a cookie is set. Please note, however, that by blocking or deleting cookies used on the Site, you may not be able to take full advantage of the Site functionality.
When you download and use our Application Suite, we automatically collect information on the type of device you use and operating system version.
The Application Suite passively collects your location based information for the purpose of mileage tracking and providing location specific functions. We may share your geo-location data with third parties such as Google Places and image processing services that collect and analyze the data for the sole purpose of providing the Application Suite services.
We may use mobile analytics software to help us to better understand the functionality of our Platforms. This software may record information such as how often you use the application, aggregated usage time and performance data. We do not link the information we store within the analytics software to any personally identifiable information you submit within the mobile application.
We may use your Personal Information to contact you with your account status, newsletters, marketing or promotional materials and other information that pertain to the usage or improvement of the Application Suite. If you no longer wish to receive these types of communications, you turn them off at the device level or contact us via email at firstname.lastname@example.org.
The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.
Use of your Personal Information
Level48 uses your Personal Information in the following ways:
- to facilitate the creation of and security of your account on our Application Suite;
- identify you as a user in our Application Suite;
- to provide improved administration of the Application Suite;
- to improve the quality of experience when you interact with the Application Suite;
- to send you a verification email to confirm ownership of the email address provided when your account was created;
- to send you administrative email notifications, such as security or support and maintenance advisories;
- to respond to your inquiries related to support enquiries or other requests;
- to send, with your consent or where a friend has referred you to us, promotional communications;
- to provide you with hardcopy or electronic newsletters; and
- to make telephone calls to you, from time to time, as a part of secondary fraud protection or to solicit your feedback.
- If you provide feedback to us, we may use such feedback for any purpose, provided we will not associate such feedback with your Personal Information.
Disclosure of your Personal Information
We may share your Personal Information with Partner Companies to provide technical support or to provide specific services, such as hosting of your applications, maintenance services, database management or payment processing, reimbursements or other payments. Partner Companies will have access to your Personal Information only to perform these services on our behalf and are obligated not to disclose or use it for any other purpose. They may be located, or their data processing activities may take place, in the United States of America or elsewhere outside the European Economic Area (EEA). The US and other non-EEA countries do not have similar data protection laws to the European Union, and you should be aware in particular that the law and practice in the United States in respect of law enforcement authority access to data is significantly different from Europe.
Level48 may sell/divest/transfer the company (including any shares in the company), or any combination of its products, services, assets and/or businesses. Personal Information may be among the items sold or otherwise transferred in these types of transactions, you will be notified via email and/or a prominent notice on our Web site of any change in ownership or uses of your Personal Information. We may also sell, assign or otherwise transfer such information in the course of corporate divestitures, mergers, acquisitions, bankruptcies, dissolutions, reorganizations, liquidations, similar transactions or proceedings involving all or a portion of the company.
In certain situations, Level48 may be required to disclose Personal Information in response to lawful requests by public authorities, including to meet national security or law enforcement requirements. Regardless of any choices you make regarding your Personal Information, if applicable, Level48 may disclose Personal Information if it believes in good faith that disclosure is necessary to:
- Comply with relevant laws or to respond to subpoenas or warrants or lawful requests from government authorities served on Level48; or
- Protect or defend the rights, reputation or property of Level48 or users of the Application Suite.
Except as otherwise stated in this policy, we do not sell, trade, share, or rent the Personal Information collected from our services to third parties. By registering and using the Application Suite, you expressly consent to the sharing of your Personal Information as described in this policy.
Personal Information Changes
You may change aspects of any of your Personal Information in your account by editing your user profile within the Account Management portion of the Site or by sending an email to us at email@example.com. You may request deletion of your account information by us, but please note that we may be required (by law or otherwise) to keep this information and not delete it (or to keep this information for a certain time, in which case we will comply with your deletion request only after we have fulfilled such requirements). We will respond to your request to access within 30 days. We will retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
Access to Data Controlled by our Corporate User
Upon request, we will provide you with information about whether we hold any of your Personal Information. We also acknowledge that you have the right to access your Personal Information. Where a user accesses and/or uses the Application Suite because their employer is a Corporate User, Level48 has no direct relationship with that user. In that situation, a user who seeks access, or who seeks to correct, amend, or delete inaccurate data should direct his or her query to the Level48 Corporate User (the data controller). If the Corporate User requests Level48 to remove the data, we will respond to their request within 30 business days.
Level48 will retain data we process on behalf of our Corporate Users and Users for as long as needed to provide our services to our Users. Level48 will retain and use this information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
While Level48’s service can be used worldwide, Level48 currently maintains all electronic data for users in the United States or America and Canada.
Blog / Forum
Our Web site offers publicly accessible blogs or community forums. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them. To request removal of your Personal Information from our blog or community forum, contact us at firstname.lastname@example.org. In some cases, we may not be able to remove your Personal Information, in which case we will let you know if we are unable to do so and why.
California Privacy Rights
Users, who are California residents, may request and obtain from us once a year, free of charge, certain information about the Personal Information (if any) we disclosed to third parties for direct marketing purposes in the preceding calendar year. If applicable, this information would include a list of the categories of Personal Information that was shared and the names and addresses of all third parties with which we shared information in the immediately preceding calendar year. If you are a California resident and would like to make such a request, please submit your request in writing to email@example.com.
Security of Application Suite and Personal Information
Level48 is committed to protecting the security of your Personal Information. We use a variety of industry-standard security technologies and procedures to help protect your Personal Information from unauthorized access, use, or disclosure. We do not hold any credit card information within Level48 systems. All transactions are managed through our partner payment processers and credit card companies. All entry and management of sensitive information, such as credit card numbers or payment account information, is hosted and maintained on our partner payment processors or credit card companies’ systems. Level48 does not hold any of your sensitive payment information.
We require you to create a UserID and password when registering on the Application Suite. You wil use this UserID and Password to use the Application Suite. Please do not disclose your UserID and Password to unauthorized people. Despite these measures, you should know that Level48 cannot fully eliminate security risks associated with Personal Information. If you have any questions about the security of your Personal Information, you can contact us at firstname.lastname@example.org.
- (250) 483-4461 (Canada)
- (702) 944-9616 (USA) or
- via mail at: 2a-4476 Markham Street Victoria, BC Canada V8Z 7X8